We abide by UK and EU data protection rules. We continually review our policies, processes and staff training in the light of the General Data Protection Regulation (GDPR) to ensure we’re compliant now and in years to come.
Paperstone will not sell, trade or rent in any form your information to a third party.
When you register with us, we’ll collect basic login data (e.g. email, name, password) to identify you and to send out order confirmations. We collect delivery and billing information (i.e. billing/delivery addresses, phone number) at the checkout page in order to process your order and to contact you in the event of a problem with your order.
Your information is stored on our servers in secure facilities.
We do not share or store:
- credit card details.
We do not share:
- email addresses
We do not receive or store:
- sensitive data eg religious beliefs
We do share the below details with our trusted suppliers and courier partners, so they can deliver your office supplies:
- contact name
- delivery address
- phone number
By using our website, you consent to the use of your data as above.
We make sure all passwords, names, email addresses and postal addresses in our database are stored safely and we’re working towards implementing encryption of all personal data.
We’re PCI DSS compliant i.e. we meet a set of security standards designed to ensure that we accept, process, store or transmit credit card information in a secure environment.
- We’re working to anonymise personal data outside of our production environment
- Data is not shared outside of the UK
- We make sure we have contracts in place with our suppliers and partners to ensure GDPR compliance
As we’re a small business, we can respond within one month to any data subject requests.
Our CEO & Founder, Jim Brown is our Data Protection Officer (DPO). Please email any queries to: jim@paperstone.co.uk
Like most websites, we use simple text files called ‘cookies’ to remember and store information about how you use our site. These allow us to create your shopping basket, save your preferences, apply discounts, and more.
You can use this button to manage your cookie preferences for our website at any time.
All cookies on Paperstone’s website are safe and secure and don’t contain sensitive information. Only we, and trusted partners, use them.
'Trusted partners' include web analytics and services which vary the website experience for certain customers (known as “split testing”). These services collect anonymous data about how people use our site. We use this data to make improvements to our site.
We also partner with Google and Microsoft who use cookies to collect anonymous information in order to show you relevant adverts when you browse other websites. Therefore, you might see adverts for Paperstone on other websites (such as news websites and blogs) when you browse the web unless you disable targeting and advertising cookies. See Personalised ads.
We use Google Analytics and Microsoft Clarity to understand how you use our website and to gather feedback, so we can improve it.
Google Analytics
We use Google Analytics to collect information about how you use this website (paperstone.co.uk). We do this to help make sure the site is meeting your needs and to make improvements based on our findings.
Google Analytics stores information about:
- the pages you visit on paperstone.co.uk
- the time you spend on each page
- how you got to the site
- what you click on while you’re visiting the site.
Google may retain user and event data for up to 14 months. We don't collect or store your personal information (for example your name or address) so we can’t identify who you are. We don't allow Google to use or share our analytics data with third parties.
Read Google's overview of privacy and safeguarding data and find out how you can opt out of being tracked by Google Analytics across all websites.
Microsoft Clarity
We use Microsoft Clarity to help us understand how users interact with the website. We do this using behavioural metrics, heatmaps, and session replays provided by Microsoft Clarity to help us improve our website.
In order to do this, Microsoft Clarity uses cookies and related technologies to collect information about the user and their visit to our website.
You can find out more about the cookies Microsoft Clarity uses on their website and the Microsoft Privacy Statement..
You can access and clear some of your data through the Microsoft privacy dashboard.
What are personalised ads?
They're sometimes called targeted ads. Essentially we look at how you interact with our website content. We show you products and services that might be of interest to you to make your shopping experience with us a relevant and easy one.
How do personalised ads work?
Like nearly all online businesses we use cookies, pixels, and other technologies (collectively, "cookies"), which help us measure what you view or click. This means we can provide you with more useful and relevant information.
We never use personally identifiable information such as your name or email to serve personalised ads. We keep within the law and in line with our privacy notice.
Paperstone adverts on third party websites
You might see Paperstone adverts elsewhere online. This is because we work with third parties, Google and Microsoft to show you personalised ads elsewhere online. You can view Google's Privacy and Terms here. You can view Microsoft's Privacy and Terms here.
We won't share any personally identifiable information to third parties that display our personalised ads. They may use cookies to measure the effectiveness of their ads, show you more relevant advertising content, and perform services on behalf of Paperstone.
If you have any concerns please contact us on 0345 567 4000.
If you consent to targeting and advertising cookies we share one-way hashes* of some personal data (first & last name, email, phone number and street address) with Google Ads when you place an order. This is strictly for the purpose of measuring the performance of our ads. Google cannot directly use this data and is only processed to help us advertise effectively.
* A one-way hash is like putting a document through a shredder. If you put two identical documents through a shredder and looked carefully, you could tell they were the same, but you still wouldn't be able to read the original document.
The Paperstone website (www.paperstone.co.uk) is the property of Paperstone Ltd. All materials on the site, including, but not limited to, text, design, images, graphics, and Paperstone trademarks, are copyrighted © by Paperstone or its licensees, content providers or technology providers. All rights reserved.
The site and the materials therein are therefore protected from unauthorised copying and dissemination. You may not reproduce any portions of the site without Paperstone’s prior written permission. However, you may reproduce portions of the site in hard copy for the purpose of browsing, shopping and placing an order with Paperstone. Printing portions for any other reason, or reproducing portions of the site on another website, may violate copyright.
Trademarks other than Paperstone’s are the property of their respective owners.